Service quality and warranty policy

DRAFT: this text has not been legally reviewed. It must be checked against Uzbekistan law before launch. 1. Warranty request 1.1. Where warranty requests are enabled on the Platform, a request is submitted in the app within the set period from the day the order was confirmed (30 days by default). The professional responds, then Platform staff review it and decide on rework or another permitted remedy. 1.2. No blanket warranty is promised: warranty applies only within this policy, the professional offer and the law. The customer’s statutory consumer rights remain. 2. Quality complaints 2.1. Within 30 days of completion you can leave a rating/review and file a complaint. In serious cases a dispute is opened; staff give a decision or recommendation based on app records (estimate versions, statuses, messages). Platform operator: [company name, tax ID, registered address — to be completed before launch]. Contact: the “Contact” page of the website.