Frequently asked questions

Customers pay no extra platform fee. The platform charges only the professional 5% of the labour amount for a completed, customer-confirmed job (materials excluded). No commission on cancelled orders.

After the job you pay the professional directly, in cash or by bank transfer. The professional records the payment in the app and you confirm it; until confirmed it does not count as paid. The platform takes no money for the work and asks for no card details.

Catalog prices are visible before ordering (some jobs are priced after inspection). After inspection the professional sends an itemised estimate and work starts only after you approve it. Extra work needs separate approval.

Yes. Before receiving orders, staff manually review the professional’s documents (passport/ID photo) and skills. Only verified professionals can accept orders. Verification through a state identification system is not available yet.

Choose a category and tasks, describe the problem, set the address and time. The request goes to nearby verified professionals; the first to accept gets the order and you are notified.

Yes, before work starts you can cancel free of charge, giving a reason. After it starts, go through support or open a dispute. There are no fines, but frequent cancellations after a professional accepted may temporarily limit new orders.

If a professional cancels, the order is automatically offered to other professionals and you are notified; it is not offered again to the one who cancelled. If nobody accepts, the order expires and nothing is charged — try again later.

Leave a rating and review, file a complaint (within 30 days after completion) or open a dispute: the order moves to “Disputed”, the related commission and payment confirmation are paused, and staff review the case. If warranty requests are enabled you can also submit one within the period.

If warranty requests are enabled on the platform, you submit a request within the set period from order confirmation (30 days by default): the professional responds, staff review it and rework is arranged if needed. No blanket warranty is promised; your statutory consumer rights remain.

We are launching in Tashkent first; other areas open step by step. You can see whether your area is open when adding an address and on the region page.

Work does not start until you approve the estimate. If the price doesn’t suit you, reject the estimate (the professional will prepare a new one) or cancel the order — nothing is owed for work that hasn’t started. Lines priced from the catalog cannot exceed the published price.

Before accepting, the professional sees only the area and approximate distance. Your name, phone and exact address are revealed only to the professional who accepted the order and hidden again after it is cancelled or closed.

The platform may set one; if so it is shown in the app before you order. No separate call-out fee is charged.

Open the order in your account to see the status history and notifications. Even without signing in, the “Track an order” page shows the status using the order number and your phone number.

5% of the approved labour amount of a completed, customer-confirmed order (materials excluded). Example: 100,000 UZS → 5,000 UZS commission, you keep 95,000 UZS (before your own expenses). No commission on cancelled or never-started orders.

No. There is no monthly fee, entry fee or mandatory paid package — only commission on completed jobs.

The customer pays you directly, in cash or by bank transfer. The platform withholds no part of it. You record the payment in the app and the customer confirms it.

In the “Earnings & commission” section you see what you owe. Transfer to the platform’s details and enter the amount and a reference in the app. Once staff confirm it, your balance goes down (partial payment is allowed; the oldest commissions are cleared first).

Once your profile is verified, switch “Online” on. Nearby orders in your categories arrive as notifications; the first to accept gets it. Before accepting you see only general information; after accepting the customer’s contact and address are revealed. The number of simultaneous orders is limited (2 by default).

Partly. Lines for catalog tasks with a fixed, per-unit or hourly price must not exceed the published price. For jobs priced after inspection, individual jobs and materials you itemise the lines yourself; the customer approves.

Until you send the estimate you can cancel, giving a reason; the order is offered again to others. There are no monetary fines, but 3 cancellations within 30 days restrict your account for 24 hours (default values). You can appeal a restriction in the app.

You do, as a self-employed person or entrepreneur. Usta24 is an information intermediary: neither an employer nor a tax agent.

Yes. In your profile you set all the categories you work in, your area, service radius and schedule, and can change them at any time. Only verified professionals receive orders.

Yes: submit a deletion request in your profile. It may be temporarily declined if you have active orders, unresolved disputes or (for professionals) unpaid commission. Once approved, personal data is deleted or anonymised; financial records are kept anonymised for the period the law requires.

Yes, where Telegram is connected: the bot sends notifications and the Mini App offers the same features as the app. You link your Telegram account through your phone number. The website works fully without Telegram too.