Cancellation and refund policy

DRAFT: this text has not been legally reviewed. It must be checked against Uzbekistan law before launch. 1. Cancellation by the customer 1.1. Before work starts (up to the approved-estimate stage) an order can be cancelled free of charge, giving a reason. There is no monetary penalty. 1.2. After work starts — cancel through support or open a dispute. 2. Cancellation by the professional and expiry 2.1. If a professional cancels, the order is offered again to others. If nobody accepts, it expires. In these cases the customer is charged nothing. 3. Commission and refunds 3.1. No commission is charged on cancelled, expired or never-started orders. 3.2. The Platform does not hold money for the work: payment goes directly between customer and professional. After a dispute is reviewed, staff may record a full or partial refund; the professional’s commission is then cancelled or reduced proportionally. The money itself is returned between the parties. Platform operator: [company name, tax ID, registered address — to be completed before launch]. Contact: the “Contact” page of the website.